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Company A
A company in the Home Counties employing 20 people, three of which are home-based sales representatives located near Manchester, Andover and Peterborough, each with their own domestic broadband facility. The Band Telecom VOIP business telephone system enables outgoing calls to national landlines at only 1.2 pence per minute. Incoming customer calls can be seamlessly transferred from the head office sales desk to any of the field-based representatives. Calls between head office and home-based representatives are free of charge over the Internet.
The system is configured with auto attendant answering, inviting callers to: ‘press 1 for sales, 2 for purchasing and 3 for accounts’. Conference calls involving all internal and field based members of the sales team can be set up by the sales manager as required. Conference calls are also free of any call charge.
An optional direct dial facility (DDI) has been provided to enable calls to be made directly to both office and home based employee telephones by external callers.
The Band Telecom solution provides greater function at considerably reduced cost when compared with the original traditional telephone system.
Company B
A small home based organisation selling textiles over the Internet which is operated by a group of part time associates who work from home. Each associate has a Band Telecom VOIP telephone connected to their home broadband facility. The system is configured to ring all telephones at the same time, which enables calls to be taken by anyone who is on duty. Voice mail switches in after twelve rings to enable a message to be left and forwarded as an email audio attachment.
The Band Telecom VOIP system provides free calls between the associates, together with a transfer and conference facility. The system also provides a professional customer interface to incoming callers.
Company C
A consulting organisation with many employees working on customer sites who previously generated significant monthly mobile phone bills. The Band Telecom VOIP system enables employees to work wherever they can connect their PC and VOIP phone to a broadband connection and stay connected to a central office, even when working abroad.
Company D
A small call centre based in India have installed a VOIP system with a central London 0207 telephone number, enabling a London presence with the cost benefits associated with premises and labour employed on another continent. UK customers have only to pay local and national call charges to call their supplier and by using Internet VOIP technology, no further call costs are incurred by the company in linking to India, as would be the case with a traditional telephone system.
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